Refund & Cancellation Policy

Last updated 17 September 2026 · AstroRasa Inc.

Where you bought matters. This policy governs purchases where AstroRasa Inc. is shown as the seller at checkout. Purchases made through an app store are refunded by that store under its own policy, which applies as well and prevails wherever it gives you more. To ask about a refund, write to support@astrorasa.com.

AstroRasa Inc. ("AstroRasa," "we," "us," or "our") provides digital astrology software, AI-assisted astrology services, educational courses, reports, subscriptions, and related digital products.

This Refund & Cancellation Policy explains when purchases may be cancelled or refunded.

Nothing in this Policy limits any rights you may have under applicable consumer protection, payment, or other laws. Where mandatory consumer rights apply, those rights will prevail.

1. General Refund Principle

AstroRasa provides digital products and services that may become available immediately after purchase.

We generally provide refunds where:

a payment was duplicated;
a transaction was unauthorized or fraudulent, subject to verification;
a purchased digital product or service was not delivered because of an AstroRasa technical failure;
a significant technical failure prevented the purchased service from being provided;
a refund is otherwise required by applicable law; or
AstroRasa, in its reasonable discretion, approves a refund.

AstroRasa does not provide refunds solely because a customer disagrees with, dislikes, or is dissatisfied with an astrology interpretation, prediction, AI-generated response, calculation, report, or educational opinion where the purchased service was successfully delivered.

Astrology and AI-generated content are interpretive and informational in nature and are not guarantees of future events or outcomes.

2. Subscriptions (including AstroRasa Pro)

Subscriptions are offered for the billing periods, and at the prices, displayed at the time of purchase.

Cancellation

You may cancel your subscription at any time through the available account or subscription-management options.

Cancellation stops future renewal. Unless otherwise required by applicable law, you will continue to have access to the subscription benefits until the end of the period that you have already paid for.

Cancellation does not automatically create a refund for the unused portion of a subscription period.

Refunds

After a subscription period has started, subscription fees are generally non-refundable except where:

the charge was duplicated;
the charge was unauthorized;
AstroRasa experienced a material technical failure that prevented access to the purchased service;
AstroRasa approves an exception; or
a refund is required by applicable law.

For subscriptions billed for longer than one month at a time, AstroRasa does not ordinarily provide prorated refunds simply because the customer chooses to stop using the service.

3. Academy Courses

Academy courses are digital educational products. Unless the offer displayed at purchase says otherwise, they are sold separately from any subscription, and the price, any discount, and what the course includes are those displayed at checkout.

Once a course has been purchased, access may be provided immediately.

Because digital course content can be accessed or consumed immediately, refunds may be limited after substantial course access or consumption, subject to applicable consumer protection law.

A refund request may be considered where:

the course was purchased accidentally and has not been accessed;
a duplicate payment occurred;
the course was not made available because of an AstroRasa technical failure;
a significant technical problem prevented reasonable access to the course; or
a refund is required by applicable law.

AstroRasa may decline a refund where the customer has substantially accessed, downloaded, completed, or consumed the course.

4. Benefits Included with a Course Purchase

A qualifying course purchase may include promotional benefits — for example, a bonus course chosen by the customer, or a period of full AstroRasa platform access. Which benefits apply, which courses may be chosen, any stated value, and how long any access lasts are those described in the offer at the time of purchase.

These benefits belong to the qualifying purchase. Any stated value describes what a benefit would otherwise be worth; it is not refundable in cash.

If the underlying qualifying course purchase is validly refunded, AstroRasa may revoke the benefits that purchase included — and only those. A refund does not affect a course bought in a separate purchase.

When a period of platform access ends, the customer keeps the purchased course and any bonus course the offer included, subject to the applicable course terms.

5. AI Token Purchases

AI tokens are prepaid digital usage credits. Tokens do not expire, have no cash value, and cannot be transferred to another account.

Tokens may be used for eligible AI features according to the applicable token requirements displayed by AstroRasa. The token packs offered, their prices, and how many tokens a feature uses may change from time to time; no such change reduces a balance you already hold.

Refunds

Unused tokens may be eligible for a refund where:

the purchase was duplicated;
the transaction was unauthorized;
AstroRasa was unable to provide the purchased functionality because of a material technical failure; or
a refund is required by applicable law.

Tokens that have already been consumed through successful AI requests are generally not refundable.

If tokens were deducted because of an AstroRasa technical error and the requested service was not successfully delivered, AstroRasa may restore the affected tokens or provide another appropriate remedy.

A customer is not entitled to a refund merely because they disagree with or dislike an AI-generated astrology interpretation that was successfully delivered.

6. AI-Generated Reports and Digital Services

Where AstroRasa provides an AI-generated interpretation, report, calculation, or other digital service, the service is considered delivered when the requested output has been successfully generated and made available to the customer.

A refund will generally not be provided because:

the customer disagrees with the interpretation;
the customer expected a different prediction;
the customer does not agree with the astrological methodology;
the result is different from another astrologer or system;
the customer changes their mind after receiving the service; or
the customer does not obtain the personal, financial, relationship, career, or other outcome they expected.

If the service fails because of a significant AstroRasa technical problem, AstroRasa may restore the relevant usage credits, regenerate the service, or issue an appropriate refund.

7. Technical Problems and Failed Transactions

If payment is successfully processed but the purchased product or service is not delivered because of an AstroRasa technical problem, please contact support.

Depending on the circumstances, AstroRasa may:

restore the applicable entitlement or tokens;
provide the purchased service again;
provide a replacement product or service; or
issue a refund.

We may first attempt to correct a technical problem before issuing a monetary refund where the purchased service can reasonably be restored.

8. Duplicate Payments

If you believe you were charged more than once for the same purchase, contact AstroRasa support as soon as possible.

After verification, duplicate charges will normally be refunded.

9. Unauthorized Transactions

If you believe your payment method was used without authorization, contact AstroRasa promptly and provide the transaction details requested for verification.

AstroRasa may cooperate with the payment provider, Merchant of Record, card network, or financial institution in investigating the transaction.

10. Promotional Offers

Promotional purchases may have additional conditions disclosed at the time of purchase.

Unless otherwise stated:

promotional benefits have no cash value;
promotional benefits cannot be exchanged for cash;
promotional benefits may be revoked if the qualifying purchase is refunded; and
promotional benefits cannot be transferred or resold.

11. Subscription Renewal

Where a subscription automatically renews, the renewal terms and applicable price will be disclosed before purchase and/or renewal as required by applicable law.

If the price of a subscription changes, the new price applies only from a renewal after we have told you at least 30 days in advance, and you may cancel before it applies.

Customers are responsible for cancelling before the next renewal date if they do not wish to continue the subscription.

Where required by law, AstroRasa will provide any applicable renewal notices or cancellation rights.

12. Refund Processing

Where AstroRasa approves a refund, the refund will generally be issued to the original payment method.

Where a Merchant of Record or payment provider processed the transaction, that provider may process the refund in accordance with its payment procedures.

The time required for a refund to appear in the customer's account may depend on the payment provider, bank, card issuer, or other financial institution.

13. How to Request a Refund or Cancellation

To request assistance with a cancellation or refund, write to support@astrorasa.com, or use the support option on the AstroRasa website or within the application.

Please provide:

your AstroRasa account email;
order or transaction number, if available;
date of purchase;
product or service purchased; and
a brief description of the issue.

Providing this information helps us investigate and resolve the request efficiently.

14. Chargebacks

Customers are encouraged to contact AstroRasa first so that we can investigate billing or service problems.

Nothing in this section limits any rights available through your card issuer, payment provider, Merchant of Record, or applicable law.

15. Changes to This Policy

AstroRasa may update this Refund & Cancellation Policy from time to time. A change to prices, products or offers is not a change to this Policy; those are displayed at the time of purchase. A material change to this Policy is made as Terms of Service §13 describes.

The version applicable to a purchase will generally be the version in effect when the purchase was made, unless a change is required by law or otherwise applies to the customer.

15a. Consumers in the EU and the UK — the 14-day right of withdrawal

If you are a consumer in the European Union or the United Kingdom, you normally have fourteen days to withdraw from a distance contract for digital content and receive a refund, without giving a reason.

That right can be lost, but only if two things are true: you expressly consented to us beginning to supply the content immediately, inside the fourteen days, and you acknowledged that you thereby lose the right of withdrawal. Both must happen before delivery starts.

We do not currently ask for either at checkout. Until we do, we will treat a withdrawal request from an EU or UK consumer made within fourteen days as valid and refund it, whether or not the content has been opened.

To withdraw, write to support@astrorasa.com within fourteen days of the purchase, saying what you bought and that you are withdrawing. A model withdrawal form is not required; a clear statement is enough.

16. Applicable Consumer Rights

This Policy is intended to operate together with applicable consumer protection laws.

Where a consumer has a mandatory statutory right to cancel a purchase or receive a refund, that right will apply regardless of any contrary provision in this Policy.

AstroRasa does not intend to exclude or restrict any consumer right that cannot legally be excluded or restricted.